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Problems with DNN Evoq 8.0 HTML Editor

12/31/2015 8:06 AM

Garth

Joined: 11/20/2015

Posts: 5

Problems with DNN Evoq 8.0 HTML Editor

I am really confused with DNN right now. I run our DNN website their Evoq 8.0 platform. Right now there is a instance where there HTML Editor is not functioning properly and they have asked to do some changes in my Sandbox area of my website. However being new to this realm of things I have no idea what they are talking about. This is a snippet from the DNN support team.

Cherif from DNN Support Wrote:

I would recommend you try this first on your sandbox site for testing.
Go to Host --> Configuration Manager --> in the configuration drop down select web.config
In the web.config look for line <htmlEditor defaultProvider="CKHtmlEditorProvider"> it should be on line 288
Change it to <htmlEditor defaultProvider="DotNetNuke.RadEditorProvider">
Please do this change in your sandbox first for testing.

Then they gave me a url to go to https://dnn5m37jysandbox4.azurewebsit...

Of course when I click it, it basically does nothing, or nothing that I can see. So my question is... What am I doing wrong or what should I be doing as presently I do not have access to my platform files as they are being stored on the DNN Azure Cloud Services and I am not granted permission to grab the files or run them as a localhost.

Any guidance would be greatly appreciated...

12/31/2015 11:05 AM

Aderson Oliveira

Joined: 12/28/2009

Posts: 1011

Re: Problems with DNN Evoq 8.0 HTML Editor

Hi Garth,

1 - The URL you sent didn't work;

2 - But I don't think that URL is relavant right now. What you should do is: log in to your Sandbox site (I assume you have the URL to it) and follow the steps they had mentioned:

2.1 - Go to Host Link at the top;
2.2 - Go to Configuration Manager;
2.3 - In the configuration drop down select "web.config" file;
2.4 - The web.config gets loaded. Look for line <htmlEditor defaultProvider="CKHtmlEditorProvider"> it should be on line 288
2.5 - Change it to <htmlEditor defaultProvider="DotNetNuke.RadEditorProvider">

Best regards,
Aderson

12/31/2015 12:06 PM

Garth

Joined: 11/20/2015

Posts: 5

Re: Problems with DNN Evoq 8.0 HTML Editor

Aderson,

That is the problem, I have never had a url for the sandbox site of my website. If the url is wrong how do I find the correct url to get this up and running? In fact I have never knew that I could work in the website this way. The url that they sent me is https://dnn5m37jysandbox4.azurewebsites.net/ so either they sent me an url that does not work or I am doing something wrong. So even if I change the web config file so I can edit this HTML container how does this help me when I want to fix my live site? Once again I am new to this so I am trying to piece this all together right now so it makes sense to me.

Garth

12/31/2015 12:26 PM

Aderson Oliveira

Joined: 12/28/2009

Posts: 1011

Re: Problems with DNN Evoq 8.0 HTML Editor

Hi Garth,

I'm not sure what DNN provides you in terms of sandbox. In any case what I think they are suggesting is that you first test on the sandbox site and then if you get the results you need, do the same on the live site.

Happy New Year!

Aderson

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Problems with DNN Evoq 8.0 HTML Editor